Terms & Conditions/Refund Policy

Price and availability

Orders are subject to availability. If an item is out of stock, we will forward it on as soon as stock is replenished.

Every care has been taken to ensure that the descriptions and specifications are correct. All dimensions are approximate and whilst we make every effort to reproduce colour accurately, slight variations may occur.

Prices are in Pound Sterling.

We reserve the right to change the price/prices of items.

“Offers” or specially reduced prices on items apply to that specific item only and not to other items for sale or hire in the online shop or on the “Affairsoftheharp.com” website.

Where queries or issues with postage costs arise, we will contact the buyer with the exact calculated price or cost of postage. Postage rates are based on the Royal Mail standard pricing charts. Where many items or a large order is to be shipped, whether to an address in the United Kingdom or abroad we will contact you with the costings. This must be agreed between the buyer and Affairs of the Harp. The item/items and the postage will then be charged for and shipped at that agreed price.

Returns and exchanges

If for any reason you are unhappy with your purchase we will refund or exchange any item as long as both the packaging and the goods remain intact and are returned in perfect condition.

You have the right to cancel the purchase agreement within seven days of receipt of the goods and arrange their return.

You must inform us by telephone (01727 872372 ) or by email to info@affairsoftheharp.com that you wish to return the goods. You must state the reason for returning the goods. When the goods have been returned your payment will be refunded.

You must clearly write the reason for the return on the original payment receipt/invoice sent with the original goods and post the item, with the receipt/invoice, securely in its original packaging. Please ask for Proof of Postage from your Post Office, as we cannot refund items lost or broken in transit. Returns are dealt with as soon as they arrive, but please allow fourteen days for your refund or exchange to be processed. 

We cannot refund the cost of postage for returning an item.

We regret that we do not accept returned sheet music or music books or CDs.

We reserve the right to refuse a refund if we deem that an item has been worn or used inappropriately.

Tee shirts and items of clothing

Please check our size guide carefully.  We try to give exact measurements and sizings but tee shirt brands do vary.  We will exchange tee shirts only if they are unworn and unused.  We take great care with quality inspection and will refund or exchange an item if an unlikely fault is found in the manufacture of the goods.

The automatic email confirmation of orders placed via this site confirm only receipt and not necessarily acceptance of the order. Confirmation of acceptance (and the terms under which such acceptance is granted) is advised during order processing.


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